Bidding Guide

Welcome to Online Bidding

We believe in making the auction experience simple, enjoyable, and transparent. Whether you're a seasoned bidder or just starting out, this guide will help you navigate the essentials of online bidding with ease.

Our platform is designed to offer a seamless experience, allowing you to bid confidently on a wide range of lots. This guide will walk you through everything from placing bids and understanding time extensions to managing multiple bids across different lots. With user-friendly features like maximum bids and absentee bidding, Rue Pinard ensures that you never miss out, even if you can’t participate live. And with our automatic time extensions, you always have a fair chance to secure the items you want.

We’ve crafted this manual to be clear and straightforward, ensuring you feel comfortable and confident when bidding online.

Happy bidding, and good luck!

How Do I Register to Bid?

Create an Account

To bid in an auction, you will first need to create an account:

  1. Register your email: Provide an email address and create a password.

  2. Validate your email: Click the verification link sent to your email.

  3. Complete your profile: After verifying, you’ll be prompted to log back in to complete your profile with contact details and accept the Terms and Conditions.

Optional Additional Verification

The following steps may also be required, based on the auctioneer’s settings:

  • Register a payment card: If required by Rue Pinard, you will be prompted to register a valid payment card. This is for further validation purposes only and no payment will be charged to this card.

  • ID Verification: If required, you will be prompted with instructions for submitting the necessary documents for further ID Verification to comply with Anti-Money Laundering (AML) regulations.

Register for the Auction

Once your account is created, you will need to register for each auction:

  • Click ‘Register’ on your chosen auction.

  • Accept the Terms & Conditions of Sale.

  • Check and confirm your contact details are correct.

  • Click YES.

Depending on the auction settings, you may be prompted to:

  • Register payment card details if you do not have a valid payment card already registered.

  • Provide ID Verification Documents to activate your account.

Once registered, you will have access to full bidding functionality. Ensure your registration is completed before the auction begins to avoid missing out.

Bidding in a Timed Auction

How Does Bidding Work in Timed Auctions?

Each lot has an individual auction closing time displayed on the lot list and detail page. Lots close at regular intervals, typically 1 to 2 minutes apart.

You can place bids incrementally at the next bid level or enter a maximum bid, allowing the system to bid on your behalf up to your limit.

Incremental Bids

Each auction has predefined bid increments that increase as bidding progresses. Generally, bid increments rise by approximately 10% of the current bid.

What Happens If I Place a Bid That Doesn’t Align with a Bid Increment?

If your bid doesn’t match an increment, the system will round it down to the nearest valid bid increment.

How Does the Time Extension Work?

If a bid is placed in the last 5 minutes before closing, the bidding period extends by 5 minutes to allow counter-bidding. This continues until no further bids are placed for 5 minutes.

Maximum Bids

You can place a maximum bid, which allows Rue Pinard to automatically bid on your behalf up to your set limit. If competing bids are placed, your bid will be one increment higher than the current highest bid up to your maximum.

I Placed a Bid but Changed My Mind. What Can I Do?

Bids placed online are legally binding and cannot be retracted. If you have a problem, please contact the auctioneer.

My Profile

Manage your information, bids, favourite lots, and invoices from “My Profile.”

  • Update your details: Modify personal information under “Personal Details.”

  • Change your email: Select “Change Email Address,” verify through the sent link.

  • Change your password: Confirm current password and set a new one.

  • Update payment details: Modify or add payment details under “Update Payment Method.”

  • Manage notifications: Adjust which bid notifications you receive.

  • View your bids: Access active and historic bids in “My Bids.”

  • Favourite lots: Track lots you’ve marked as favourites.

FAQs

I’m New to Bidding Online, What Should I Do?

Register early and place a small bid to familiarize yourself with the system. Use maximum bidding if you're unavailable during the closing moments.

How Do I Know If I’ve Been Successful with My Bid?

You will receive a confirmation email, or you can check in “My Bids.”

What Happens If the Bid Doesn’t Meet the Reserve Price?

The lot will remain unsold unless the reserve price is met.

I Can’t Be Online When the Auction Is Due to Close, Can I Still Bid?

Yes, you can place a maximum bid in advance, and the system will manage it for you.

Rue Pinard Online Auctions – Where Passion Meets Rarity