Our goal is to help collectors:

• Find rare and valuable bottles
• Sell bottles safely and with confidence
• Build curated collections with proven authenticity and long-term value

We also offer secure, climate-controlled storage and detailed bottle inspections.

New to collecting? Rue Pinard gives you access to:

• Historical and rare wines
• Limited and collectible whiskies
• Aged cognacs and armagnacs
• Unique spirits like Chartreuse and Madeira

We also host live auctions, where collectors can place competitive bids, and we assist individuals looking to sell or consign their bottles.

Our sourcing process is thorough and professional:

• Personal visits to private collections to inspect storage conditions
• Direct relationships with producers and collectors
• Review of storage history and documentation
• Authentication and quality control upon delivery
• Purchases through trusted global exchanges like Liv-ex and reputable wine auctions

Only bottles that meet our high standards are accepted into our collection.

Many older bottles show natural signs of aging, which are expected and accepted by collectors. These can include:

• Slightly faded or stained labels
• Small chips in wax capsules
• Mild oxidation on metal capsules
• Wrinkled or torn labels from age or storage

We clearly list any visible imperfections in product descriptions. These cosmetic issues do not usually affect the quality or value of the wine or spirit inside.

At Rue Pinard, we adhere to strict internal grading standards modeled after top-tier global merchants. We strive to ensure every wine we offer has been stored in optimal conditions throughout its life cycle. This includes monitoring for proper humidity, temperature, light exposure, and bottle orientation.

When accepting consignments or acquiring stock, we inspect each bottle individually. Bottles with high fills, intact labels, and clean capsules are prioritized. Our team may reject any item that shows signs of heat damage, seepage, mold, or mishandling.

Additionally, we offer high-resolution photos and condition reports for full transparency. If provenance or storage history is uncertain, we err on the side of caution and decline the item.

Our objective is to deliver wines that meet the expectations of even the most discerning collectors, with complete transparency about any exceptions.

A Pre-Arrival bottle is one that has been sourced but not yet physically received at our facility. These offers allow you to reserve special items ahead of public listing.

If a bottle doesn’t arrive or fails inspection, you can choose:

• A full refund
• A 3% credit and wait for the next shipment

Pre-arrival programs are ideal for securing in-demand bottles early, with minimal risk.

Rue Pinard guarantees that your wine will be delivered in excellent condition to the address of your choice. Every bottle is prepared for delivery in bespoke, protective packaging that is both shock-resistant and heat-insulated. Your order is insured against breakage, loss, or theft while in transit.

If, despite these precautions, damage occurs during transport, we kindly ask that you refuse the parcel and note the damage on the delivery receipt. Then contact our customer service team immediately so we can resolve the issue as quickly as possible.

In cases where delivery is significantly delayed beyond the estimated timeframe, Rue Pinard will refund the shipping fees as a gesture of goodwill.

To reduce or optimize delivery fees, clients can choose to postpone and combine multiple orders into a single shipment. This option must be selected at the final checkout page by marking the “postpone and combine” box in the message section. All individual orders must be paid in full before they can be combined.

Once you’re ready to ship, log into your Rue Pinard account and select all relevant paid orders. This will prompt our system to create a summary shipment and calculate shipping fees based on the number and size of bottles selected. Keep in mind that larger formats, such as magnums, may increase shipping costs.

Rue Pinard offers 30 days of complimentary climate-controlled storage, during which you can freely combine and postpone orders. After this period, standard storage fees will apply.

We ship worldwide and always prioritize safety. Every shipment:

• Is packed with protective materials
• Includes full-value insurance
• Requires an adult signature (18+ or 21+ depending on country)

If extreme weather is expected, we may delay shipment to protect your purchase.

U.S. Orders:

• Delivery time: 10–15 days, but Pre-Arrival can take up to 60 days
• We currently ship to the following 42 U.S. states:
  Alabama, Alaska, American Virgin Islands, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

There is a general limit of 6 bottles per week per residential address, but this restriction does not apply to formal importers. If you are importing under a formal license or through a bonded warehouse, higher volumes can be arranged.

Shipping costs are calculated per order, but the number of bottles is not always the best measure of shipping cost. For example, 6 magnums or 12 regular bottles may incur higher import or handling costs.

Prices include all taxes and import duties, and shipments are fully insured.

Important Note on U.S. Import Tax:
The U.S. government currently imposes a 10% import tax on wine produced in Europe. Wines from other regions may be subject to different taxes depending on U.S. trade policies and classification.

Tax Display for International Orders:
As soon as you select a shipping destination outside the European Union (EU), product prices on our website are shown excluding VAT (value-added tax). Depending on the country, local duties or taxes may still be payable upon delivery. (U.S.):

• 1 bottle: $65
• 2 bottles: $85
• 6 bottles: $125

Europe Delivery Estimates:

• Netherlands & Belgium: 1–2 days
• France, Germany, EU: 2–5 days

Damaged or Incorrect Orders:

• Contact us within 48 hours
• Keep the packaging and take photos
• We’ll provide a replacement or refund where possible

Cancelling an Order:

• You may cancel before shipping without penalty
• Once shipped, cancellations are limited to valid quality concerns

We’re here to help with any questions:

• Email: office@ruepinard.com
• Netherlands Phone: +31 65 386 1912
• U.S. Phone: +1 305 645 7887
• Hours: Mon–Fri, 9:00 a.m. to 5:00 p.m. (CET)

U.S. Imports via Produvin LLC

Produvin LLC is Rue Pinard's dedicated U.S. importer based in Florida. We work with bars, restaurants, and retailers across the United States to ensure that the world’s rarest wines and spirits—sourced by Rue Pinard—arrive with full legal compliance, temperature integrity, and white-glove handling.

Licensed & Compliant U.S. Import Operations

All U.S.-bound shipments from RuePinard.com are imported through Produvin LLC, our fully licensed U.S. entity. We handle:

• Lawful importation
• Strip label compliance
• Tax handling and customs documentation
• State-level registration and distribution compliance

Produvin LLC
7868 SW 102nd Ln
Miami, FL 33156, USA
Phone: +1 305 645 7887
Email: office@produvin.com
Website: www.produvin.com
Company #: L23000083731
FEI/EIN: 38-4272874
Importer License: FL-I-22778
Wholesale License: FL-P-22879
Additional Licenses: Texas, Nevada

Temperature-Sensitive Shipping & Secure Handling

We ship with care from our climate-aware facilities using:

• Insulated, temperature-resistant packaging
• Scheduling that avoids heat-risk transit windows
• Consolidated refrigerated shipments via Hillebrand (Beaune, France)

Courier Network & Customs Management

Our International Shipping Contract (ISC) with FedEx ensures:

• Pre-labeled customs documentation
• Streamlined customs clearance and tracking
• Fast, compliant delivery to your destination

We also collaborate with UPS and Wine Cellars Ltd. for consolidated and refrigerated imports.

Regulatory Integrity You Can Trust

Every shipment from Produvin LLC includes:

• U.S. Government Health Warning and strip labels
• FDA Prior Notice filing
• Tariff-aligned customs declarations
• Full traceability and documentation

Rue Pinard BV – FDA Registration No. 14689899340

Our Promise: Respectful, Transparent Trade

Produvin is committed to:

• Full compliance—no shortcuts
• Transparent documentation
• Professional support for collectors, sommeliers, and trade clients

Track your order

Finality of Orders

All sales are considered final once confirmed and paid. Orders cannot be modified, canceled, or refunded after confirmation unless explicitly covered under our refund and return policy. Please verify shipping addresses and item selections carefully before completing checkout.

Delivery Commitment

Rue Pinard and Produvin LLC guarantee that your wine or spirit is shipped in the best condition, using climate-aware, shock-resistant packaging. Most orders are shipped within 30 days from the date of confirmation. In the rare case that we cannot fulfill or ship within 30 days, you are entitled to a full refund.

For pre-arrival items and international logistics, estimated shipping timelines are indicative. Customs clearance and courier delays—especially for overseas items—may extend delivery timelines. These delays are beyond Rue Pinard's control and do not qualify for refunds. If your shipment is delayed beyond the promised period due to an error on our part, Rue Pinard will reimburse your shipping fee as a gesture of goodwill.

Preorders

Preorder items have no guaranteed ship date. They ship directly from our supplier or bonded warehouse once available. By placing a preorder, you acknowledge that these items are not eligible for the 30-day shipping guarantee, refund, or credit card chargeback.

Delivery Failures

If delivery is attempted and fails due to reasons including the absence of an adult for signature, incorrect address, or failure to retrieve from a pickup location, the customer assumes responsibility for all shipping and storage costs. Returned shipments are held for 30 days; after that, they may be forfeited without refund.

Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, you must notify us within 5 days of receipt. Photographic evidence is required. Do not discard packaging. Rue Pinard reserves the right to replace or refund at its discretion, and may request the return of the affected item(s).

Packaging Variations

Producers may update their label or bottle design. Bottles received may differ in appearance from images shown. Label or packaging differences that do not affect the product content or vintage are not valid grounds for return or dispute.

Fraud & Chargebacks

We take credit card fraud seriously. Chargebacks or disputes that contradict this policy may be legally challenged. By placing an order, you authorize Rue Pinard and its partners to resolve billing issues internally and waive your right to dispute charges unless Rue Pinard fails to fulfill its contractual obligation.

General Terms and Conditions of Rue Pinard

Last updated: June 2025

1. Definitions

• Rue Pinard: Rue Pinard BV, registered in the Netherlands at Liesbosdreef 2C, 4841 JL Prinsenbeek.
• Customer: Any natural or legal person entering into an agreement with Rue Pinard.
• Products: All goods offered by Rue Pinard, including wines, spirits, and related services.

2. Applicability

These terms apply to all offers, orders, sales, and agreements between Rue Pinard and its customers. Deviations are valid only if explicitly agreed to in writing.

3. Offers and Agreements

All offers are non-binding and subject to availability. An agreement is formed only upon written confirmation by Rue Pinard or the start of order fulfillment.

4. Pricing and Payment

• All prices are listed in euros and include VAT unless otherwise stated.
• For U.S. customers, pricing is displayed in USD and exclusive of VAT. Final shipping invoices are calculated based on Euro pricing plus applicable VAT.
• Payment is due within 7 days of confirmation of availability.
• Payment may be automatically captured from the customer's credit card or completed via bank transfer.
• Late payments are subject to 1% monthly interest.
• Payment must be received in full before shipping unless trade terms are agreed in writing.

5. Age Verification

By placing an order, customers confirm that they meet the legal drinking age in their country. Rue Pinard reserves the right to verify age and may refuse service if this requirement is not met. All deliveries require adult signature upon receipt.

6. Transfer of Title and Risk

Title and risk pass to the customer upon release from Rue Pinard’s warehouse or bonded facility. The customer assumes responsibility for compliance with local laws regarding the import, shipping, and possession of alcohol.

7. Delivery and Shipping

• Shipping quotes are calculated at checkout based on carrier rates and destination.
• We ship using UPS, FedEx, DPD, or premium freight forwarders.
• For long-haul or high-value international shipments, Rue Pinard offers consolidated, temperature-controlled reefer container shipping. These shipments maintain optimal temperature throughout international transit and are recommended for large volumes, valuable bottles, or warm-climate destinations.
• Reefer shipping is available to all customers and can be requested during the ordering process or coordinated with our logistics team.
• Customers are encouraged to ship in multiples of 12 bottles for best value.
• Orders may be held free of charge for up to 30 days; longer storage incurs a fee of €12.50 per case/month.
• Rue Pinard is not liable for damage in transit unless Shipment Protection is purchased.
• All international orders are shipped DAP (Delivered at Place). Duties, taxes, and import fees are the responsibility of the recipient.

8. Returns, Cancellations & Pre-Arrival Policy

8.1 EU Consumer Cancellation Rights

Customers residing in the EU who purchase as private individuals may cancel their order within 14 days of receiving it, provided the item is unopened and in original condition. Return shipping is at the customer’s expense. This right does not apply to:

• Opened or damaged bottles
• Pre-arrival or specially sourced items
• B2B transactions

8.2 Non-EU Customers (Including U.S.)

• Cancellation before payment capture: 0% fee
• Cancellation after payment capture but before shipment: 15% restocking fee
• Cancellation after shipment: not possible unless due to a valid provenance issue

8.3 Pre-Arrival Items

Pre-arrival items are non-cancellable and non-refundable once confirmed. Estimated delivery times are not guaranteed. If a wine fails to arrive or is deemed unsellable, Rue Pinard may offer a refund, credit, or reallocation.

8.4 Refunds and Credit

Refunds are processed within 14 business days after return inspection or cancellation approval. Refunds exclude shipping, insurance, and restocking fees, unless the issue is due to Rue Pinard’s error.

8.5 Non-Returnable Circumstances

Rue Pinard does not accept returns for:

• Opened, altered, or damaged bottles
• Wines held for over 6 months
• Orders impacted by repeated failed delivery attempts
• Cosmetic aging consistent with bottle age

8.6 Trade Accounts and Terms Orders

Approved trade clients may order on net terms (10 days by wire). Failure to pay on time may result in cancellation and a 5% restocking fee.

9. Storage and Holding

Rue Pinard offers 30 days of complimentary temperature-controlled storage. Afterward, a monthly fee of €12.50 per case applies. Extended storage of large consignments may incur additional charges. Title remains with the customer.

10. Provenance & Quality Guarantee

• All bottles are hand-inspected upon arrival.
• In some cases, we open sample bottles to verify condition.
• Bottles are photographed and stored under ideal conditions.
• Our Provenance Guarantee ensures that bottles match their listed condition if shipped under Rue Pinard’s recommended method.
• Claims must be submitted within 24–48 hours of delivery. Bottles opened, altered, or stored improperly are excluded.

Condition standards:

• < 20 years: base neck fill or better; clean label & capsule
• > 20 years: top shoulder or better; reasonable cosmetic aging allowed

11. Legal Jurisdiction

All agreements are governed by Dutch law. Disputes will be handled exclusively by the court of Breda, the Netherlands.

12. Intellectual Property

All content on ruepinard.com is protected by copyright and may not be reproduced or used without written permission.

13. Limitation of Liability

Rue Pinard shall not be liable for indirect, incidental, or consequential damages. Our liability is limited to the amount paid for the product in question. This includes—but is not limited to—shipment delays, customs intervention, or transit damage without insurance.

14. Errors and Availability

Inventory updates in real time, but no product is guaranteed until checkout is completed. If an error occurs in price or availability, Rue Pinard reserves the right to cancel and refund the order.

15. Contact

Rue Pinard BV
Liesbosdreef 2C
4841 JL Prinsenbeek, The Netherlands
Email: office@ruepinard.com
Phone: +31 65 386 1912
Website: www.ruepinard.com

Privacy Policy of Rue Pinard

At Rue Pinard, we attach great importance to protecting your privacy and personal data. This privacy policy explains how we collect, use, store and protect your data. This policy is drawn up in accordance with the General Data Protection Regulation (GDPR).

1. Controller of data processing

Rue Pinard BV, located at Liesbosdreef 2C, 4841 JL Prinsenbeek, The Netherlands, is responsible for the processing of personal data as described in this privacy policy.

2. What information do we collect?

We may collect the following information from you:

• Personal data : such as name, address, telephone number, e-mail address.
• Payment information : such as credit card or debit card details (secured through Shopify).
• Account information : such as username, password and order history.
• Technical data : such as IP address, browser information and cookies.

3. Why do we collect your data?

We use your data for the following purposes:

• Processing and delivering your orders.
• Improving our website and services.
• Conducting customer research and providing personalized offers.
• Compliance with legal obligations (e.g. tax legislation).

4. How do we secure your data?

We take appropriate technical and organizational measures to protect your data against loss, unauthorized access or misuse, including:

• Encrypted SSL connections for secure data transfer.
• Securing our Shopify store according to PCI DSS standards.
• Restricted access to personal data to authorized employees.

5. How long do we store your data?

We do not retain your data for longer than necessary for the purposes for which it was collected, unless otherwise required by law.

• Data related to orders: maximum 7 years (legal retention obligation).
• Marketing data: until you unsubscribe from our newsletter.

6. Sharing data with third parties

We only share your data with third parties when this is necessary for the performance of our services, such as:

• Delivery partners (for delivering your order).
• Payment processors (such as Shopify Payments, iDEAL and Bancontact).
• Authorities, if required by law (for example, tax authorities).

We guarantee that these third parties will only use your data for the agreed purpose and in accordance with our guidelines.

7. Your rights

You have the following rights with respect to your personal data:

• Inspection : You can request a copy of the data we store about you.
• Correction : You can have incorrect data corrected.
• Deletion : You can request that we delete your data, unless we are legally obliged to retain it.
• Objection : You can object to the use of your data for marketing purposes.

To exercise these rights, you can contact us at office@ruepinard.com .

8. Cookies

Our website uses cookies to enhance your shopping experience. Cookies are small text files stored on your device that contain information such as:

• Your preferred language and settings.
• Your shopping cart and order history.

You can manage cookies through your browser settings.

9. Changes to this policy

Rue Pinard reserves the right to change this privacy policy. We advise you to regularly check our privacy policy for updates.

10. Contact details

Do you have any questions about our privacy policy or the processing of your data? Please contact us:

• Rue Pinard BV
• Liesbosdreef 2C
• 4841 JL Prinsenbeek
• The Netherlands
• E-mail : office@ruepinard.com
• Phone : +31 65 386 1912

Last updated: December 9, 2024.

Rue Pinard Cookie Policy

At Rue Pinard we use cookies to improve your online shopping experience. In this cookie policy we explain what cookies are, what types of cookies we use and how you can manage your cookie preferences.

1. What are cookies?

Cookies are small text files that are placed on your computer, tablet or mobile device by a website. These files store information such as your preferences and activities on our website, so that your experience is improved.

2. Which cookies does Rue Pinard use?

We use different types of cookies, each with a specific purpose:

a. Essential cookies

These cookies are necessary for the website to function correctly. Without these cookies, certain functions, such as the shopping cart or checkout, may not work correctly.
Example: Session IDs for login and shopping cart.

b. Performance cookies

Performance cookies collect anonymous information about how visitors use our website. This data helps us to improve the functionality and performance of the website.
Example: Google Analytics.

c. Functional cookies

These cookies remember your preferences, such as your language choice or country of delivery, so you don't have to reset them every time you visit.
Example: Remembering your set currency.

d. Marketing cookies

Marketing cookies are used to show you personalized advertisements and offers based on your browsing behavior on our website.
Example: Facebook Pixel, Google Ads.

e. Third-party cookies

Some cookies are placed by external parties, such as social media platforms or payment processors. These cookies are used for integration and analysis.

3. Why do we use cookies?

We use cookies to:

• To ensure the functionality and performance of our website.
• To personalize and improve your shopping experience.
• To collect statistics about the use of our website.
• To show personalized ads and offers.

4. How can you manage your cookie preferences?

You can manage your cookie preferences at any time via your browser settings. Here you can:

• Accept or reject cookies.
• Delete cookies already stored on your device.
• Set to receive a warning before a cookie is placed.

Please note that disabling cookies may affect the functionality of our website. Some essential features, such as the shopping cart, may not work properly.

5. Third party cookies

We work with third parties, such as Google and Facebook, to place analytical and marketing cookies. These third parties may collect and process data in accordance with their own privacy policies. Please refer to their policies for more information:

• Google Privacy Policy
• Facebook Privacy Policy

6. Changes to our cookie policy

Rue Pinard reserves the right to change this cookie policy. Any changes will be published on this page. Please check our cookie policy regularly to stay informed of updates.

7. Contact details

Do you have any questions about our cookie policy or would you like more information? Please contact us:

• Rue Pinard BV
• Liesbosdreef 2C
• 4841 JL Prinsenbeek
• The Netherlands
• E-mail : office@ruepinard.com
• Phone : +31 65 386 1912

Last updated: December 9, 2024.

Rue Pinard Modern Slavery Policy

At Rue Pinard, we are committed to ethical business practices and upholding the highest standards of human rights within our operations and supply chains. We recognise that modern slavery, including human trafficking, forced labour and other forms of exploitation, occurs globally and take seriously our responsibility to prevent and tackle such practices.

1. Scope of application

This policy applies to all employees, suppliers, contractors and business partners of Rue Pinard. We expect all our partners to share our commitment to eradicating modern slavery and to actively contribute to maintaining ethical standards.

2. Definitions

• Modern slavery : Includes forced labor, human trafficking, debt bondage, and other forms of involuntary labor in which individuals are exploited for personal or commercial gain.
• Human Trafficking : The recruitment, transportation, transfer, harbouring or receipt of persons, by means of coercion, fraud or deception, for the purpose of exploitation.

3. Our obligations

• Legal Compliance : We comply with all relevant laws and regulations relating to modern slavery and human trafficking, including Dutch and European legislation.
• Due diligence : We conduct due diligence investigations within our supply chains to identify and address risks of modern slavery.
• Awareness and training : We provide our employees with training and resources to raise awareness and recognise potential signs of modern slavery.
• Reporting and Transparency : We encourage employees and partners to report suspicions of modern slavery and ensure a transparent process for handling such reports.

4. Expectations of suppliers and partners

• Ethical Practices : We expect all our suppliers and partners to adopt ethical labor practices and adhere to our standards regarding human rights.
• Contractual obligations : Our contracts contain clauses that require suppliers to comply with modern slavery legislation and to cooperate with any audits and investigations.
• Continuous Improvement : We work with our suppliers and partners to continually improve our ability to identify and address modern slavery risks.

5. Monitoring and evaluation

• Regular assessments : We conduct periodic assessments of our processes and supply chains to ensure the effectiveness of our efforts to combat modern slavery.
• External audits : Where necessary, we engage external auditors to evaluate our compliance with ethical standards and legislation.

6. Reporting of concerns

• Confidential reporting : Employees and third parties can report suspicions of modern slavery confidentially via our reporting hotline at compliance@ruepinard.com .
• Investigation Process : All reports are thoroughly investigated and appropriate action is taken to address any violations.

7. Sanctions for non-compliance

Failure to comply with this policy may result in disciplinary action, including termination of employment or contractual relationships.

8. Evaluation and updates

This policy will be reviewed and updated annually to ensure it remains effective and in line with best practice and legal requirements.

Contact details

• Rue Pinard BV
• Liesbosdreef 2C
• 4841 JL Prinsenbeek
• The Netherlands
• Email : compliance@ruepinard.com
• Phone : +31 65 386 1912

Last updated: December 9, 2024.

Disclaimer of Rue Pinard

The information available on the website of Rue Pinard ( www.ruepinard.com) has been compiled with the utmost care. Nevertheless, we cannot guarantee that all information on the website is complete, accurate or up-to-date at all times. By using this website you agree to the terms of this disclaimer.

1. Content of the website

The information on this website is for general information purposes only and should not be considered professional advice. Rue Pinard reserves the right to change the content of the website at any time without prior notice.

2. Liability

• Rue Pinard is not liable for any direct or indirect damage resulting from the use of this website or the information contained therein.
• We accept no responsibility for errors or omissions in the content of the website.
• Rue Pinard is not responsible for decisions made on the basis of the information provided.

3. External links

This website may contain links to external websites. Rue Pinard is not responsible for the content or reliability of these websites and does not endorse the opinions, products or services offered there. Use of external links is entirely at your own risk.

4. Intellectual property

All content on this website, including text, images, logos and designs, is the property of Rue Pinard or its licensors, unless otherwise stated. It is not permitted to copy, reproduce, distribute or otherwise use content from this website without prior written permission from Rue Pinard.

5. Product information

The information about the products offered through our website, such as descriptions, images, and prices, is compiled with care. However:

• The images shown are illustrative and may differ from the actual product.
• Rue Pinard cannot guarantee that the product information provided is completely accurate. We reserve the right to correct prices and product descriptions without prior notice.

6. Applicable law

This disclaimer is exclusively governed by Dutch law. Any disputes arising from the use of this website will be submitted to the competent court in the district where Rue Pinard is located.

7. Changes

Rue Pinard reserves the right to change this disclaimer at any time. We recommend that you regularly consult this page to stay informed of any changes.

Contact details

• Rue Pinard BV
• Liesbosdreef 2C
• 4841 JL Prinsenbeek
• The Netherlands
• E-mail : office@ruepinard.com
• Phone : +31 65 386 1912

Last updated: December 9, 2024.